Use it, abuse it or lose it

When introducing a new system that will have an impact on the work that others in the organisation will do, there are three possible outcomes:

  • It makes their job easier,
  • It neither makes it easier nor more difficult,
  • it makes their job harder.

If we find that users of our new system, process or whatever or looking for loopholes or ways to get around our carefully laid plans, it’s probably symptomatic of the third outcome.

And it’s also a fair bet that the users weren’t involved with the spec or design of that way of doing things.

The first outcome is ideal and there’s only one way to achieve it.


Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s