Using process to support the team

One of the early joys of my new job is the use of Jira to manage the change control process.

This matters because Jira is quite unobtrusive and fits in naturally with the development process.

Compare this against a previous employer with as bloated a process as could possibly be imagined (there was a category for a P3 emergency) and where low-impact had to wait at least 2 days and with the expectation that teams change how they go about their work to support the process: the process is more important than getting stuff done.

And the managers wonder why the teams hated it.

 

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